Terms and Conditions

  1. Ownership and Operation: This website belongs to MOOP LABS INC. (“MOOP”), 1732 1st Ave #20270, New York, NY 10128 USA. MOOP, may, at its sole discretion and at any time, modify or discontinue this web site or specific portions of it.
  2. Agreement to Be Bound: Your use of this web site constitutes your agreement with MOOP to be bound by, and to act in accordance with, these Terms of Use.
  3. MOOP retains the right to restrict your use of or deny access to this website, and/or to terminate your account, if we have reason to believe you have violated any of these Terms of Use, including providing us with false information.
  4. Continuing Agreement: We may change or revise these Terms of Use from time to time by updating this posting, so please visit this area each time you visit the website to keep up to date with the current terms regarding your use of the website. Your use of the website reaffirms your continuing agreement to the then-current Terms of Use.
  5. Use of Site Materials: MOOP owns the copyright for all of the material on the website or has a valid right from a third party to use material on the website. MOOP also owns or has a valid right to use all trademarks, service marks, and trade names used on this website. No part of the website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright, trademark and other proprietary notices on the materials. Any modification of the materials or use of the materials for any other purpose is a violation of MOOP copyright and other proprietary rights. The use of any such material on any other website or computer network without MOOP written consent is strictly prohibited. Your use of the trademarks, service marks and trade names on this website in any manner other than as authorized in these terms and conditions, or as authorized in writing by MOOP, is strictly prohibited.
  6. Downloaded Software: If you download any software or other similar information from this website “(Software”), the Software and all files, images and data relating to the Software will be licensed to you by MOOP. You do not own the Software, and MOOP does not transfer ownership of the Software to you. MOOP retains full ownership of and title to the Software and all intellectual property rights related to the Software. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form. Software that is downloaded from this website is subject to United States export control laws. If you download software from this website, you represent and warrant to MOOP that you are not acting in violation of those laws.
  7. Privacy: For information on how MOOP uses and protects the personal information you may provide on this website, see our Privacy Policy.
  8. Submissions: All comments, suggestions, graphics, ideas (including product and advertising ideas), and other information or materials you submit to MOOP through this website will become and remain the exclusive property of MOOP, including any future rights associated with such submissions, even if these Terms of Use are later modified or terminated. This means that you disclaim any proprietary rights in such submissions, and you acknowledge MOOP unrestricted right to use them (or materials or ideas similar to them) in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. It also means MOOP has no obligation to keep your submissions confidential.
  9. Geographic Scope: of Site MOOP controls and operates this website from within the United States of America. Unless otherwise specified on or by this website, this website is intended to promote only those MOOP products that are sold by MOOP in the United States and its territories, and MOOP makes no representation that materials in this website or the products described thereby are appropriate or available for use in other locations. All visitors to this website are responsible for compliance with all local laws applicable to them with respect to the content and operation of this website.
  10. Links to Other Sites: For your convenience and enjoyment, this website may provide links to other websites on the World Wide Web that are not operated by MOOP. These links do not mean that MOOP endorses, approves or sponsors any information available at the linked site or any products that may be sold there, nor is MOOP liable for any damage that might result from your use of such information or products.
  11. Contents of the Website – Disclaimer: The materials in this website (including any graphics, software, recommendations or other materials) and any materials made available through this website are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, MOOP disclaims all warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. MOOP does not warrant or make any representations regarding the use or the results of the use of the materials in this website in terms of their correctness, accuracy, reliability, or otherwise. The materials in this website could include technical inaccuracies or typographical errors. These materials could be inaccurate or become inaccurate as a result of developments occurring after their respective dates. MOOP undertakes no obligation to verify or maintain the currency of such information. Certain links in this website may link you to other sites on the worldwide web. The linked sites may not be under the control of MOOP and MOOP is in any event not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. MOOP is not responsible for webcasting or any other form of transmission received from any linked site. MOOP is providing these links to you only as a convenience, and the inclusion of any link does not imply a referral by MOOP to, or an endorsement by MOOP of, the linked site or any products or services which may be offered there.
  12. Operation of the Website – Disclaimer: MOOP endeavors to maintain this website and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the website or its operation. As to the operation of the website, MOOP expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-¬-infringement. MOOP makes no warranty that (i) the operation of the website will meet the user’s requirements; (ii) access to the website will be uninterrupted, timely, secure, free of viruses, worms, trojan horses or other harmful components, or free of defects or errors; (iii) the results that may be obtained from the use of the website will be accurate or reliable; or (iv) defects will be corrected. You (and not MOOP) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, errors or any other problems whatsoever you may have as a result of visiting this website.
  13. Limitation of Liability: Under no circumstances shall MOOP be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, or the inability to use, the website or any materials in this site, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of the website or information available in the website. MOOP shall not be liable even if MOOP or a MOOP authorized representative has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, trojan horse or other harmful component.
  14. Limitations as to Paragraphs 10, 11, and 12: Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall MOOP total liability to you for damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence, or otherwise) exceed the amount paid by you, if any, for accessing this site.
  15. Postings: MOOP may from time to time monitor or review discussions, chats, postings, and other transmissions on this website. However, MOOP is under no obligation to do so and assumes no responsibility or liability arising from the content of any such transmissions or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality or inaccuracy contained in any information transmitted to any such locations on this website. You may not post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. MOOP will fully cooperate with any law enforcement authorities or court order requesting or directing MOOP to disclose the identity of anyone posting any such information or materials. MOOP may also disclose such information if it has a good faith belief that such disclosure is reasonably necessary to protect the rights, property, or personal safety of MOOP, its customers or the public.
  16. Availability of Help: This website may provide a Help file or other instructions for the use of this site. However, you understand that MOOP is under no obligation to provide any support for the use of the website.
  17. Applicable Law; Jurisdiction: By visiting this site you agree that these Terms of Use and any disputes arising under or related to these Terms of Use (whether for breach of contract, tortious conduct or otherwise) between you and MOOP will be governed by the laws of the State of New York, without regard to its conflicts of law principles. Any legal actions, suits or proceedings arising out of these Terms of Use (whether for breach of contract, tortious conduct or otherwise) will be brought exclusively in the state courts of New York or the United States District Court for the District of New York, and you hereby accept and submit to the personal jurisdiction of these New York courts with respect to any legal actions, suits or proceedings arising out of these Terms of Use. You also waive to the fullest extent permitted by law any right to a trial by jury in any action, suit or proceeding brought to enforce, defend or interpret any right or remedies under, or arising in connection with or relating to, these Terms of Use, as well as any claims or defense of inconvenient forum or lack of personal jurisdiction.
  18. Severability: If any provision of these Terms of Use shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
  19. No Waiver: No failure on the part of MOOP to enforce any part of these Terms of Use shall constitute a waiver of any of MOOP rights under these Terms of Use whether for past or future actions on the part of any person. Neither the receipt of any funds by MOOP nor the reliance of any person on MOOP actions shall be deemed to constitute a waiver of any part of these Terms of Use. Only a specific, written waiver signed by an authorized representative of MOOP shall have any legal effect whatsoever.
  20. Indemnification & Limitations of Liability. You agree to indemnify and hold harmless MOOP and its respective officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this website. To the maximum extent permitted by law, none of MOOP and its respective officers, directors, employees and suppliers shall be liable for any direct, indirect, punitive or consequential damages, or any other damages of any kind, including but not limited to loss of income, profits, goodwill, data, contracts, use of money, or loss or damage arising from or connected in any way to business interruption, whether in tort (including without limitation negligence), contract or otherwise, arising out of or in connection with the use of or inability to use this site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to MOOP’s records, programs or services. In no event shall the aggregate liability of MOOP, whether in contract, warranty, or tort (including negligence), product liability, strict liability or other theory, arising out of or relating to the use of this site exceed the purchase price you pay for any goods ordered from the site. You agree to bring any and all actions pertaining to use of this site within one year (or any shorter period of time identified in any applicable statute of limitation) from the date of the accrual of the cause of action, and that actions brought after this date will be barred.
  21. Product Returns & Refunds. If you are dissatisfied with one of our Products for any reason, email support@getmoop.com explaining your dissatisfaction within Thirty (30) days of the date the product was shipped. MOOP Labs Inc. will provide product return information within three (3) business days of email receipt. All return requests must be made within thirty (30) days of the date of shipment by MOOP Labs Inc. Promptly following MOOP Labs Inc.'s receipt of your returned product (typically within three (3) business days), MOOP Labs Inc. will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, MOOP Labs Inc. does not control when a specific credit card or payment method company processes a chargeback transaction. You are responsible for contacting your credit card or payment method company if you have questions about the status of the chargeback.
  22. MOOP Labs Inc. will not provide a refund for a request that is received by MOOP Labs Inc. more than thirty (30) days after the date of the original shipment. MOOP Labs Inc. also does not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
  23. Security. This website takes precautions to protect our users’ information. When users submit sensitive information when processing a transaction on the website, their information is protected both online and off-line. When our log in/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with encryption software. While on a secure page, such as our order form, the lock icon on the bottom of web browsers becomes locked (as opposed to un-locked, or open, when you are just ‘surfing’). While we use encryption to protect sensitive information online, we also take measures to protect user information off-line. Because our website is an extension of MOOP, the store and online inventory and customer databases are linked. However, we do not store credit card numbers from online transactions and, at log in, users are offered the option of not having their billing or shipping address details stored in our customer database. If such an option is exercised, those details will remain only on the customer order form, which is necessary to track customer orders. Access to the customer database is limited to those employees with a need to perform specific functions (such as shipping, order transaction, customer service, billing) and each access is password protected. All email communication regarding sales orders will refer to credit card numbers only by their final four digits.
  24. Subscriptions. MONTHLY MEMBERSHIP RENEWAL FEES WILL BE AUTOMATICALLY CHARGED TO YOUR CARD ON FILE EACH MONTH. MOOP Labs Inc. will automatically renew your Membership on each monthly anniversary date of the Membership (or bi-monthly, or third month anniversary date, depending on the subscription selections you make) and, as authorized by you by checking the box demonstrating your consent for automatic monthly renewal of your Membership during the sign-up process, we will charge your Payment Method with the applicable Membership fee and any shipping and handling costs and sales or similar taxes that may be imposed on your Membership fee payments. Each Membership renewal period is for one month.
  25. Membership cancellation. You may cancel your Membership at any time by logging on to your account page within getmoop.com. To cancel a membership, please log in to your account on the Site and follow instructions towards cancellation. Cancellation requests must be received at least one full calendar day prior to your next shipping date to avoid being charged for that shipment. Cancellation requests received after that shall take effect the following month. Cancellation requests received through other channels may take up to three (3) business days to process. If you have any problems, please email support@getmoop.com or call us at ‪(657) 231-0128. MOOP Labs Inc. requires a reasonable amount of time to process your Membership cancellation request. If you cancel your Membership, you will enjoy your Membership benefits until the end of the then-current Membership term, and your Membership benefits will expire at the end of the then-current Membership term for which you have paid. You will not be eligible for a prorated refund of any portion of the Membership fees paid for any unused days of the then-current Membership term.
  26. No Legal Effect: The paragraph titles in these Terms of Use are for convenience only and have no legal or contractual effect.